Changelog

When a check shows an item may not make it in, shoppers can now send photos or call your store for a closer look.

Turn it on in Settings under Fit consultations. Each request reaches you with a reference number, is emailed to you, and is listed on the new Consult cases page.

Reporting now opens with how many answers told shoppers an item won't fit, where it happened, and which products miss most.

Product lists in the store chat now show one product per line, so they are easier to read.

Store chat now recognizes the product on product preview pages, so "will this fit" questions are answered about that product.

When our answer service is briefly down, shop chat still gives an honest reply in the shopper's language and does not use up a chat.

Room questions in chat now count twin XL beds and say plainly when a product title lists more than one bed size.

The plan comparison table is easier to read after the free trial ends.

Product sizes we could not read during a short outage on our side are retried, not marked missing.

Room answers now show how much floor really stays open around a single piece, and answer "how much space will I have left?"

On a product sold as a set, asking whether it fits in your car now checks every piece together in your vehicle.

Product sizes now shows when each listing was last read, which line ItemFits couldn't use, and the next step for sets sold in pieces.

Set descriptions that list several bed sizes or name pieces like "Left-Arm Facing Loveseat" are now read piece by piece.

When an answer depends on a size the shopper did not give, the chat now asks for it instead of guessing a typical size.

When the chat asks how wide your door is, a size you send back on its own is now read as the door's.

The chat no longer mistakes a room size for the width of your stairs or door, and understands common misspellings of stairs and ceiling.

Products whose size you confirmed no longer stay "Being checked".

ItemFits also stops asking for inches or centimeters when the size you saved already says which.

Chat answers in Spanish no longer carry English notes or false "could not translate" notices.

Room questions that name other furniture no longer say the room is too full when no ceiling height was given.

Shoppers can ask the chat which of your products fit a space, such as "which sofas fit through a 30 in door?"

Every matching product is checked, and the reply says how many were checked and how many have no size on file.

Smart Fit now names every piece of furniture a shopper mentions in a room question, and asks for the size of any it cannot check.

When a shopper is frustrated or unsure of a size, the chat says what it knows and asks for what it needs instead of guessing.

The shopper chat now checks that furniture lines up along the room's walls, not just floor space.

When the walls decide it, the chat asks which wall the bed goes on and where the door and closet are, once. Your setting for unknown sizes now applies to room questions.

The shopper chat now asks for the furniture sizes that decide a room question instead of guessing with standard sizes.

Chat on a product page now answers about that product without asking which one you mean.

"Check listings again" on Product sizes now says what it re-read and how many products still need something.

Product sizes now shows, for each set still waiting on a size, when your listing was last read and exactly which piece is missing what.

Product Fit answers now say plainly what they did and did not check.

Estimated sizes are given as rounded figures in the explanation as well as on the card, a hallway check without a ceiling height says only the width was checked, and an elevator answer that can't be confirmed explains why in everyday words.

Store pages now download less of the fit check until a shopper opens it.

On big catalogs, ItemFits sizes the products shoppers can buy before sold-out ones.

Product sizes loads quickly on very large catalogs, and says roughly how many days are left when products wait for the daily sizing limit.

The chat remembers what a shopper said earlier, such as their door and stairs, and checks each part of the route.

Answers say which space decided the result and list any space that wasn't checked.

Cart checks count item quantities, always use the cart as it is now, and can be started from the chat.

A shopper can describe their door or stairs in the chat and have the whole cart checked against it.

The storefront widget loads much less code, does nothing on idle pages, and recovers when a theme redraws.

Speeds up pages for shoppers who never open the widget, and keeps the theme editor responsive.

The site-wide chat now works fully from a keyboard, a screen reader and a phone's on-screen keyboard.

Focus moves sensibly when the chat opens and closes, and the message box stays visible above a phone keyboard.

Corrected set descriptions no longer stay stuck behind sizes saved earlier.

When a saved piece size disagrees with your listing, you can use your listing's size for that piece in one click.

Product Fit now says when a tall piece only fits through a door lying down.

Answers also stop calling a shopper's measured room or cargo area "typical", and a "probably doesn't fit" answer no longer reads as a flat no.

Shipping box sizes and "comes apart" details you enter stay saved if you uninstall and reinstall the app.

Monthly report counts now leave out your staff, automated traffic, the theme editor and time before your store opened.

Each number counts exactly what its label says.

Checks and the chat now follow the product and option on screen, and unconfirmed answers no longer look like fits.

If a shopper switches from Queen to King, the check follows. Asking the chat about "this" product uses the one on the page.